Clinic Info from A to Z
In the rooms of patient management/ ground floor.
- Week days 7.00 – 19.00
- Sundays and Fridays 9.00-12.30 as well as 13.30-19.00
If you cannot register yourself, please ask a relative or a friend to do it for you.
You need to present following documents:
- Insurance card
- Clinic of a private insurance company
You should submit a service request (for example, for a single or double room) in a written form, deposit a required pre-payment and present a clinic card of your insurance for a direct payment. Self-pay patients must pay the whole sum in cash or with an ec-card on the discharge day.
Please observe following visiting hours:
- Before lunch: only the partner
- After lunch: 14.00-19.00 general visiting time
- Lunch break: 12.30-14.00 – no visits
Vases are available at each station
Potted plants are not allowed in the hospital for hygienic reasons.
- Before lunch:
Mo. – Fr.: 9:15 – 10:15 Uhr - Sa.: 10:00 – 10:30 Uhr
Mo. – Sa.: 11:30 – 12:30
- After lunch:
Mo. – Sa.: 14:00 – 17:00 Uhr
Su.: 12:00 – 17:00 Uhr
Here you can buy cold and hot beverages, snacks, newspapers, magazines, post cards, stamps, toiletries, small presents etc.
Please check out at the patient management.
Discharge time: daily until 10:00 at the latest
- Settling your telephone bill
- Settling the bill for patient’s additional payment
- Settling the bill for optional services
- Settling the bill for hospital stay for self-pay patients
- Pick up your clinic card if you have deposited it earlier
- Breakfast starts at 7:30
- Lunch starts at 11:30
- Dinner starts at 17:00
There is a colour TV-set in all rooms, in which optional services are offered. Patients from shared rooms can watch TV in the library.
In order to make phone calls, you will have to make a EUR 50 deposit. An entity costs 0,30 Euro at the moment. Please make sure that information services and calling cell phone numbers can be worth of many entities, depending on the time of the day. You can receive calls at any time also without a deposit at + 49 (089) 3831 and an extension which is written on the phone in your room.
The civil registry office is automatically informed about the child by the clinic. Still the information provided by clinic is not sufficient for registration of the child, which is important for receiving parental benefit (Elterngeld) etc. We can help to avoid the trip to child registry office if you provide us with copies of some documents as well as with information needed for the registration.
To be well prepared, you can put these documents into the clinic bag in advance and bring them to the delivery.
There is a needed form, information about birth registration in the download area (Service, Downloads).
This document was developed specially for our clinic. You can open it with Adobe Acrobat, print it out, fill it out and bring to the delivery.
The form Information for registration should be presented already at the check in to the clinic. Copies of additional papers such as travel passes, registers, visa/residential permit should be given to the clinic administration. Our clinic cannot make copies of the documents. Thank you for understanding. If you cannot get copies of the documents in advance, then there is no way to avoid a trip to the registry office.
Using cell phones and laptops is prohibited on the premises of the clinic. This kind of equipment can cause disturbance in the function of the supervision systems or oxygen resuscitation apparatus.
Rooms for sick patients
We are glad that you feel well enough to be able to leave your room for sick patients, even for a short time. We ask you to wear an outerwear such as a bathing robe or a morning rock when you leave your room. You can go for a walk in our clinic garden.
For visits, meals and treatment you should always be in your room.
In order to guarantee a smooth treatment for all patients, the rooms of the hospital must be vacated by 10:00 at the latest. Of course, it is possible to stay in the other rooms of the hospital, which are accessible for patients.
Library for patients
Library staff will lend you a book of your choice free. Please don not forget to return it before your discharge.
As a courtesy to your fellow patients and because of fire danger, smoking is not allowed on the premises of the hospital with exception to a smoking room on the ground floor.
Valuables – Liability
We assume no liability for valuables such as money, jewellery, clothes. There are safes in the single and double bedrooms. Please do not leave any valuables in the bedside table. If you are placed into shared rooms, it is possible to deposit money and valuables in the safe of the clinic and to get a receipt. You get these valuables back only upon presenting your ID.